Privacy Policy

Privacy Policy

Last Updated: December 1, 2023

At Fashion Hero, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

  • Contact information (name, email address, phone number)
  • Shipping and billing addresses
  • Payment information (credit card details, etc.)
  • Account credentials (username and password)
  • Preferences and interests

Non-Personal Information

  • Browser type and version
  • IP address and general location
  • Pages visited and time spent on site
  • Referring website or search query
  • Device information (operating system, screen resolution)

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To process and fulfill your orders
  • To provide customer support and respond to inquiries
  • To personalize your shopping experience
  • To send promotional emails and marketing communications (with your consent)
  • To improve our website, products, and services
  • To prevent fraud and enhance security
  • To comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • Shipping and delivery companies
  • Marketing and analytics providers
  • Customer support platforms

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use cookies for the following purposes:

  • Essential cookies: Required for the basic functions of the website
  • Performance cookies: Help us understand how visitors interact with our website
  • Functionality cookies: Allow the website to remember choices you make
  • Targeting cookies: Used to deliver relevant advertisements

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure servers with limited access
  • Regular security assessments and updates
  • Employee training on data protection

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access

You have the right to request copies of your personal information.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal information, under certain conditions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal information, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the information provided below.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children under 13 without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Fashion Hero Data Protection Officer

privacy@fashionhero.shop
+91 98765 43510
123 Fashion Street, Mumbai, India 400001